AeroBet Casino Privacy Policy

At AeroBet Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at aerobet.com, create an account, or use any of our services. We encourage you to read this document carefully before completing your AeroBet registration or using any features on our website. By using our services, you confirm that you have read and understood the terms set out below.

Our platform is operated by Fintech Szofver N.V., licensed under the Anjouan iGaming Authority — Licence No. ALSI-152406050-FI4. We are responsible for the lawful processing of your personal data in accordance with applicable data protection legislation.

1. Information We Collect

When you interact with AeroBet Casino — whether during registration, gameplay, or when contacting our support team — we may collect the following categories of personal information:

• Your full name, date of birth, and residential address
• Email address, phone number, and account login credentials
• Payment details, including card information and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, or proof of address)
• Device data, IP address, browser type, and operating system
• Gaming history, session activity, and transaction records
• Communications you send to us via email or live chat
• Preferences and settings you configure within your account

We collect this data directly from you during the Aero Bet registration process, automatically through cookies and tracking technologies, and occasionally from trusted third-party partners such as payment processors or identity verification providers.

2. How We Use Your Information

Here at AeroBet, we use the data we collect for a number of legitimate purposes related to the operation of our casino and compliance with legal obligations:

• To create and manage your AeroBet Casino account
• To verify your identity and age in compliance with licensing requirements
• To process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, Bitcoin, and other supported options
• To provide customer support via our 24/7 live chat, email, and FAQ centre
• To send you information about bonuses, promotions, and updates you have opted into
• To personalise your gaming experience based on your activity and preferences
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations
• To monitor responsible gambling behaviour and enforce our player protection policies

3. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. At AeroBet Casino, our legal bases include:

• Contractual necessity — processing required to provide you with the services you have signed up for
• Legal obligation — where we are required to process data to comply with licensing, AML, or regulatory requirements
• Legitimate interests — such as fraud prevention, platform security, and business analytics
• Consent — where you have provided explicit agreement, such as subscribing to marketing communications

4. Cookies and Tracking Technologies

Our AeroBet Casino website uses cookies and similar tracking technologies to enhance your browsing and gaming experience. These include essential cookies that are necessary for our platform to function, as well as analytical and marketing cookies that help us understand how players use our services.

We use cookies to remember your preferences, maintain your session when you complete AeroBet login, and track performance data across our platform. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of our website.

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. However, at Aero Bet Casino, we may share your data with carefully selected partners and service providers who assist us in delivering our services:

• Payment processors and financial institutions handling your deposits and withdrawals
• Identity verification and KYC service providers
• Game providers and software suppliers powering our casino platform
• Fraud detection and cybersecurity partners
• Regulatory authorities and law enforcement agencies when legally required
• Analytics providers helping us improve our platform performance

All third parties we engage are contractually bound to process your data securely and solely for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Our AeroBet platform maintains records in line with anti-money laundering regulations, which typically require us to store certain information for a minimum of five years following the closure of your account or the completion of a transaction.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

7. Your Rights

Depending on your country of residence, you may have certain rights regarding the personal data we hold about you. At AeroBet Casino, we respect and uphold these rights, which may include:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests
• Right to withdraw consent — where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@aerobetvip.com. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

As our Aero Bet Casino serves players across multiple international markets — including the United Kingdom, Germany, France, Australia, Canada, and others — your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

9. Security Measures

We take the security of your personal data seriously. Our AeroBet Casino platform employs industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to keep your account credentials confidential.

10. Responsible Gambling and Data Use

We use certain data to support our responsible gambling commitments. At AeroBet, we monitor player activity to identify signs of problem gambling and may use this information to enforce account limits, cooling-off periods, or self-exclusion measures. This processing is carried out in your best interests and in accordance with the conditions of our Anjouan iGaming licence.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically. Continued use of AeroBet Casino services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our dedicated support team is available 24/7 to assist you:

• Email: support@aerobetvip.com
• Live Chat: Available directly on aerobet.com, around the clock
• Operator: Fintech Szofver N.V.

We are committed to resolving any privacy-related concerns promptly and transparently. Thank you for trusting AeroBet Casino with your personal information — your privacy is a priority for us.